Terms & Conditions

Impa Website

Introduction

Welcome to Impa, a Kuwaiti online retail store offering a variety of products to meet customers’ everyday needs. At Impa, we aim to provide a safe, simple, and reliable shopping experience with quality products and competitive prices. By accessing or using this website, you agree to the following Terms & Conditions.

1. Website Use

• Users must be at least 18 years old or use the website with parental consent.

• Customers must provide accurate and complete information when registering or placing an order.

• The website may not be used for any unlawful purpose or in violation of the laws of the State of Kuwait.

2. Products

• Products are displayed with descriptions as accurately as possible; however, minor variations in color or details may occur due to screen settings or suppliers.

• Impa reserves the right to modify, update, or discontinue any product at any time without prior notice.

3. Pricing & Payment

• All prices are displayed in Kuwaiti Dinar (KWD).

• Orders are confirmed only after successful payment.

• Impa reserves the right to change prices or promotions at any time.

4. Orders & Delivery

• Delivery services are available within the State of Kuwait only.

• Delivery times are estimated and may vary depending on location or operational circumstances.

• Impa is not responsible for delays caused by incorrect delivery information provided by the customer.

5. Intellectual Property

All content on this website, including text, images, and logos, is the property of Impa and may not be used, copied, or reproduced without prior written permission.

Privacy Policy

Impa Website

At Impa, we are committed to protecting your privacy and safeguarding your personal information.

1. Information We Collect

• Name, phone number, email address, and delivery address.

• Order details and purchase history.

• Payment card details are not stored on our systems.

2. Use of Information

• To process and fulfill orders.

• To communicate with customers regarding orders or updates.

• To improve our services and overall user experience.

3. Data Protection

We implement appropriate security measures to protect customer data and do not share personal information with third parties except when necessary (e.g., shipping or payment service providers).

Return & Exchange Policy

Impa Website

Customer satisfaction is important to us. Please review the following policy carefully:

1. Exchange Policy

• Exchanges are accepted within 7 days from the date of delivery.

• Items must be unused, in original condition, and in their original packaging.

• Shipping fees for exchanges are the customer’s responsibility unless the issue is due to an error by Impa.

2. Return Policy

• Returns are accepted within 3 days from the date of delivery.

• Refunds will be processed using the original payment method after item inspection.

• Shipping fees are non-refundable.

3. Non-Returnable / Non-Exchangeable Items

• Used or damaged items due to improper handling.

• Discounted or promotional items (if applicable).

• Customized or made-to-order products.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery and provide clear photos. The issue will be resolved at no additional cost.

Contact Information

📞 Phone Number: +965 9727 7671